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Crisis & Issues Management

Developed globally harmonized protocols to manage impact of activists and other crisis scenarios to minimize business and reputation impact and safeguard a business’ freedom to operate nationally and internationally.

Strategies

Strengthen preparedness by:

  • Developing global crisis response systems
  • Media training to maintain readiness at all client sites
  • Facilitating organization-wide awareness of activist groups and their methods
  • Protecting against  business interruptions
  • Managing  database of key contacts
  • Developing “dark sites” ready to go live
  • Helping establish community relations programs to reduce vulnerability/risk at operation sites

Results

  • Successfully defrayed impact of national specialty brand product recall from damaging brands
  • Prevented U.S. media pick-up of product malfunction crisis in AsiaPac countries
  • Played key role in preventing state-by-state anti-biotech legislation from passing
  • News coverage became more balanced and favorable as a result of the consistent communications protocols, trained spokespeople and the release of pro-active comments/statements